Pillar #3: Product & Know how

Our commitments to make quality products for all, today and tomorrow.

At Délifrance, taste and quality are central.

We work to offer you the best products, made with the best ingredients, selected with great care and integrating sustainability criteria.

Offering products with reduced lists of ingredients and no controversial additives is also a top priority.

Moreover, everything we do is done while guaranteeing food safety rules and

respecting ethical principles in our relationships with our suppliers.

Towards a sustainable wheat flour supply chain

OUR COMMITMENTS

Wheat flour is our main raw material.

To improve our impact on the planet, we are working to increase the purchasing volumes of wheat flour from regenerative agriculture, first thanks to the TRANSITIONS programme VIVESCIA Group has developed.

Meanwhile, we are using flour from CRC®-certified wheat for our Délifrance Héritage range of bread made in France. It ensures agricultural practices good for biodiversity, a French origin and a fair remuneration for farmers. Moreover, 100% of our wheat used in our French sites is already free from storage insecticides.

OUR TARGETS

100% sustainable wheat flour² on all our sites by 2030

² : We include in the definition of the sustainable wheat flour the adoption and development of more sustainable farming practices, which help to reduce the impact of climate chance, preserve biodiversity and water resources.water resources.

A sustainable sourcing of our main ingredients

OUR COMMITMENTS

We select our raw materials with the greatest care. To quality criteria we also decided to add a few years ago sustainability criteria when selecting our ingredients. Our ambition is now to go further on selecting ethical and sustainable raw materials for our strategic ingredients.

We have set targets for our main strategic ingredients and will keep working to go further. We plan to focus on butter as well, by collaborating with our suppliers to reduce the carbon footprint and ensure animal welfare. We have also defined a policy on responsible purchasing for all our raw materials.

Today:

100% cage-free eggs since 2020*

100% RSPO-certified segregated palm oil **

100% Rainforest Alliance cocoa **

*Products made in our EU factories; targets: 100% of our products in 2025

**Délifrance labelled products made in our EU factories

OUR TARGETS

Extend the targets of 100% certified cocoa, 100% segregated palm oil and 100% cage-free eggs to our factories in Asia and third- party products by the end of 2025

100% RSPO-certified and segregated palm oil by the end of 2024

Zero-deforestation in our value chains by 2025

Guarantee safe and quality products

OUR COMMITMENTS

We guarantee our customers the highest-quality products, that comply with food safety standards and nutritional requirements.

In line with our DNA, in which innovation is strong, we are aiming for even more quality tomorrow.

Our approach is to reduce the additives in existing products and in the development of new products. As part of this work, we have drawn up a list of those to be eliminated as a priority. Since 2019, Délifrance teams have been carrying out in-depth work on the additives present in recipes. In 2024, the number of recipes reworked have represented 67% of Délifrance portfolio.

OUR TARGETS

Maintain GFSI certifications on all our sites

progressive simplification of our recipes and elimination of the additives identified as priorities on our list by the end of 2025.

Go Clean

Impact reduction and ethics at the heart of our supplier relations

OUR COMMITMENTS

Within our ecosystem, we are responsible for maintaining exemplary relationships with our suppliers and ensure the respect of human rights in all our value chain.

VIVESCIA Group has a Supplier Code of Conduct currently beeing updated.

We are also ensuring the rollout of our responsible purchasing charter! Shared with our suppliers at the end of 2024, it aims to meet Délifrance's specific challenges, based on 2 main pillars:

• Reducing environmental impac: reducing GHG emissions, preserving biodiversity, developing sustainable farming and fishing practises, eco-design of packaging, etc..

• Respect for major ethical principles: human rights and working conditions, business ethics, diversity and inclusion, animal welfare, development of early warning systems, etc..

Interview of Semra Kartal

Our Purchasing Director answers a few questions on our challenges and priorities regarding raw materials at Délifrance:

How do you select your raw material suppliers today?

Collaboration and partnership are the foundations of our relationship with our suppliers. We are looking for suppliers that can provide the high-quality ingredients we need, with the expected technical characteristics, and who integrate sustainability criteria in their approach.

It has now been a few years that we embarked on this journey.

What are your top priorities for next month?

Butter remains a high-stake ingredient, as it accounts for most of our carbon footprint. We have begun discussions with suppliers that are committed to decarbonisation —in particular SBTi-certified suppliers — to include butter from more sustainable farming practices in our sourcing. Working hand in hand with the dairy industry is essential if we are to reduce our impact.
We will also focus on communicating on our new Sustainable Sourcing Charter and working with our suppliers to collectively go towards a more sustainable supply chain.

What are the challenges your teams are facing?

The economic outlook after these last years of crisis has set new challenges. This has significant impact on our sourcing & supply capacity. It is difficult to predict the long-term outcome, but all elements suggest that raw materials will be more and more subject to availability constraints (climate change, global demand increase…)
In that particular context finding suppliers aligned with our ambitions and with strong commitments on sustainability, animal welfare or carbon footprint reduction can be a challenge.

In the meantime, it will be key criteria to guarantee the sustainable supply over the next years; all actors need to support this development.